Error FG-2003 appears when you try to sign in to Fieldguide with an account that hasn't been activated. You activate an account with the link in your invitation email. If you can't find the email, or the link no longer works, ask for a new invitation.
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What error FG-2003 means
When you try to sign in, Fieldguide shows this message: "Your account isn't active yet. Check your email for an invitation to activate it."
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Error FG-2003 means the account you're signing in with hasn't been activated. You can't sign in until you accept your invitation. Firm users and client users can both see this error.
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Fix error FG-2003
To fix the error, choose the option that matches your situation:
You have the invitation email: Open the email and click Accept invite. For the full steps, including if your company uses SSO, see Accept your Fieldguide invitation.
You can't find the email, or the link doesn't work: Ask for a new invitation, and use only the newest email you receive. Invitation links can expire or be replaced by a newer invitation. Only an admin can send a new invitation, so contact the person who invited you. If you're a firm user, contact a firm admin at your firm. If you're a client user, contact the person at the firm that invited you to Fieldguide. For more detail, see Accept your Fieldguide invitation.
Why resetting your password doesn't fix FG-2003
If you reset your password, your account still isn't active, and you still see error FG-2003 when you sign in. Only the link in your invitation email activates an account. Use your invitation email, or ask for a new invitation.
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Resend an invitation as an admin
This section is for admins. If you aren't an admin, skip to the next section.
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To send the user a new invitation, follow the steps in Resend a user invitation. After you resend the invitation, tell the user to use only the newest invitation email.
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If a user reports error FG-2003, their account is in Invited status. You can check a user's status in the Status column of the Users menu. For what each status means, see User account status types.
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If you still can't sign in
If a new invitation doesn't fix the error, or you can't reach the person who invited you, contact Fieldguide support at [email protected]. In your message, include:
The error code, FG-2003
The email address you're trying to sign in with
The date you received your most recent invitation email, if you know it
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See also
Accept your Fieldguide invitation: Find your invitation email, activate your account, and get a new invitation.
Resend a user invitation: Admin steps for sending a user a new invitation.
User account status types: Learn what Invited, Verified, Active, and Inactive mean.
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