When someone creates your Fieldguide account, Fieldguide emails you an invitation. You accept the invitation to activate your account, and you can't sign in until you do. This article is for firm users and client users who received an invitation.
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Find your invitation email
Fieldguide sends the invitation email when someone creates your account. To find the email, follow these steps:
In your email inbox, search for the subject [Action required] Accept invite to join Fieldguide. The email comes from
[email protected].If you don't see the email, check your spam or junk folder, and check any other email account you might have used.
If you still can't find the email, go to the "Ask for a new invitation" section of this article.
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Accept your invitation
These steps are for users who sign in with a Fieldguide password. If your company uses single sign-on (SSO), see "Accept your invitation with SSO" later in this article. To accept your invitation and activate your account, follow these steps:
In the invitation email, click Accept invite. Fieldguide opens in your browser.
Follow the prompts to set your password. Your password must meet the password requirements.
Open Fieldguide and sign in with your email address and your new password.
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Accept your invitation with SSO
If your company uses SSO for your Fieldguide account, you sign in with login credentials that your company manages, such as a Microsoft, Google, or Okta account. You don't set a Fieldguide password. To accept your invitation, follow these steps:
In the invitation email, click Accept invite. Fieldguide activates your account.
Use your company's SSO URL to sign in with the login credentials your company manages.
If you're not sure what your company's SSO URL is, contact Fieldguide support at [email protected]. For details, see SSO login.
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If your invitation link expired or was replaced
An invitation link stops working in any of these cases:
You already clicked it.
6 days passed since Fieldguide sent it.
Someone sent you a newer invitation. Only the most recent link works.
If you click the link and land on the sign-in page instead of setting your password, ask for a new invitation. If you received more than one invitation email, use the one with the most recent date.
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Ask for a new invitation
Only an admin can send a new invitation. Contact the person who invited you and ask them to resend your invitation to the email address you use to sign in:
Firm users: Contact a firm admin at your firm.
Client users: Contact the person at the firm that invited you to Fieldguide, or an existing Fieldguide admin from your own company.
After you receive a new invitation email, use only that newest email because the earlier link no longer works.
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If you're an admin, see Resend a user invitation for the steps to send a new invitation.
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If you still can't sign in
If you followed these steps and still can't sign in, contact Fieldguide support at [email protected]. In your message, include:
The email address you're trying to sign in with
The error code, if Fieldguide showed one (for example, FG-2003)
The date you received your most recent invitation email, if you know it
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See also
Error FG-2003: Your account isn't active yet: What to do when Fieldguide says your account isn't active.
How do I reset my password?: Reset a password for an account that's already active.
SSO login: Sign in and activate accounts when your company uses single sign-on.
Resend a user invitation: Admin steps for sending a user a new invitation.
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