To ensure the smooth and uninterrupted operation of Fieldguide, your IT administrator may need to add the following domains to your network's "allow list" or firewall exception rules. This is a common step to prevent connection issues, latency, or functionality problems.
Fieldguide domains to allow
https://fg-storage.s3-us-west-2.amazonaws.com/*https://fg-download.s3-us-west-2.amazonaws.com/*https://fg-public.s3-us-west-2.amazonaws.com/*https://*.fieldguide.io/*https://[email protected]/*https://*.browser-intake-us5.datadoghq.comhttps://*.intercomcdn.comhttps://*.intercom.iohttps://*.intercomassets.comhttps://*.explo.co/*
Troubleshooting network problems
If users in your organization are experiencing connection issues, blocked features, or degraded performance within our app, it may be caused by your network's firewall or security settings.
For issues with uploading and downloading files: Use the domain access troubleshooting tool to check your access to Fieldguide's domains. This tool will try to automatically detect if your network is blocking any required domains.
Contact [email protected] if you need help troubleshooting other types of connection problems.
